Assistant eCommerce Manager (6 months contract)

Job description

About the Company
Our client is a global brand within the Sports, Apparel and Fashion industry. They are looking for Assistant eCommerce Manager (6 months contract) to cover for maternity, based in Singapore.

What’s in it for you?
Hybrid working arrangement.
Remuneration package is competitive with the market. 

Job Responsibilities

  • Manage external Ecommerce Operator to drive online sales and performance together with Regional Senior Omni-Channel Manager and Omni-Channel Team.
  • Reporting on Ecommerce metrics on a weekly and monthly basis.
  • Co-ordinate with vendor on daily operations of the brand site, including customer queries and refunds where needed.
  • Actively maintain site by performing spot checks and liaise with Merchandising Manager on product preparation (launches/deactivation, product descriptions).
  • Ensure functionality of all e-stores daily by doing website checks.
  • Responsible for order management across sites to ensure timely deliveries and returns.
  • Plan and execute Ecommerce activities across all sites.
  • Report and analyse Ecommerce KPIs (Sales, conversion rate, traffic etc) and activities for all sites.
  • Report and escalate issues to relevant internal and external stakeholders for troubleshooting.
  • Competitor monitoring and suggestions on improvements for an optimum customer experience. 
  • Support Customer Service team in service recovery and providing any necessary information on orders.
  • Assist with the development of digital content for social, Email marketing, or online channels.

What they are looking for

  • Educated to a Diploma or Bachelor’s Degree with a minimum of 4 years of eCommerce and Digital Marketing experience.
  • eCommerce and Digital Marketing experience is essential and understanding of fashion/retail and sensitive to trends in the market.
  • Experience in retail industries such as fashion (apparel/footwear) and cosmetics is a must.
  • Strong Data-analysis skills in Excel and Google Analytics.
  • Knowledge in Photoshop will be an added advantage.

How to apply?
Interested applications kindly click on ‘Apply for this job’ or email to Gwen Goh at gwen.goh@reed.com.

Gwen Goh Kangping
EA Reg: R1218682
 

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